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Return and Refund

  1. Eligibility for Returns:
    • Returns are accepted for products that are:
      • Defective: Items with manufacturing defects or malfunctions.
      • Damaged: Items that arrive broken or damaged during shipping.
      • Incorrect: Wrong items delivered compared to the order placed.
    • The return request must be initiated within 7 calendar days of receiving the product.
    • Items must be returned in their original condition, with all packaging, accessories, and tags intact.
  2. Non-Returnable Items:
    • Products that have been used, tampered with, or altered.
    • Items not in their original packaging or missing components like manuals or accessories.
    • Custom or personalized products specifically tailored for the customer.
    • Sale or clearance items, unless defective or damaged.
  3. Return Process:
    • Step 1: Contact our customer service team via
    • Step 2: Provide the following information:
      • Order ID or receipt number.
      • Photos of the item showing the defect, damage, or issue.
      • Description of the problem.
    • Step 3: Upon approval, you will be instructed to return the product to the designated address.
    • Returns are subject to inspection. Once the product is verified to meet return criteria, the next steps for refund or replacement will be communicated.
  4. Return Shipping Costs:
    • Customers are responsible for return shipping costs, except when:
      • The product delivered was defective.
      • The product received was incorrect.
    • In such cases, the cost of return shipping will be reimbursed after verification.

Refund Policy

  1. Eligibility for Refunds:

    • Refunds are issued for approved returns that pass inspection.
    • Refunds are available only for:
      • Items that were defective, damaged, or incorrect upon delivery.
      • Items that are unavailable for replacement.

  2. Refund Method:

    • Refunds are provided in cash only.
    • Customers can collect the refund from a designated pickup location or opt for cash to be delivered.

  3. Refund Process Timeline:

    • Once the returned product is received and inspected, the refund will be processed within 5-7 business days.
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